Driving success for disadvantaged Victorian youth

Victoria’s Learner Driver Mentor Program (L2P) gives disadvantaged young people the opportunity to spend up to 120 hours in a car with an adult who is not a parent or family member, encouraging the development of a meaningful relationship between the young person and their mentor. In FY19, Deloitte undertook an evaluation of L2P to discover how well it was performing.

Working with the client, the Deloitte team delivered robust economic analysis to demonstrate a compelling case that directly contributed to the successful continuation of the L2P program.

Supervised driving, which helps learners obtain a licence, naturally increases other opportunities such as access to employment and education, and increased social and community engagement. The Deloitte team’s analysis found that a learner driver mentor program with 2,800 places would enable:


Access to part or full-time employment for 162 young people who would otherwise have been unemployed.


Access to part or full-time education for 605 young people who would otherwise not have been able to attend education.

Showing the impact of services to Morwell’s underprivileged

The Deloitte Foundation Board’s Young Voice, Sally Hartmanis, is passionate about working with health and life science clients to bring an evidence-based approach to determining which services and interventions bring the greatest benefit to people most in need. “There is a strong intersection between my role at Deloitte and my interest in giving back to the community,” explains Sally.

A recent example was the Social Impact Analysis Sally and her team developed for Morwell Neighbourhood House (MNH). MNH provides services to underprivileged people in Morwell and surrounding suburbs in the Latrobe Valley. This project involved the development of a framework to identify the social impact of MNH, followed by a defensible quantified estimate (including monetization) of MNH’s current social impact.

It also included a qualitative discussion of any impacts unable to be quantified, and advice on future impact measurement including data collection. Partially funded by Deloitte’s Pro Bono Program, the work has helped MNH to communicate its value to funders and other key stakeholders.

Learning the value of societal impact among consumer products businesses

Fast-moving consumer goods (FMCG) and food retail businesses want to champion their societal impacts, but are concerned about the return on their investment in doing so. According to new Deloitte research – our Societal Impact and Purpose: Unlocking Value for FMCGs and Food Retailers report – a return does exist, and this should give confidence to leaders in the sectors.

As Vanessa Matthijssen, Deloitte Australia’s National Consumer Products Leader, said: “Australian business leaders agree that they have a significant role to play in addressing challenges that range from climate change to plastics, and from health and wellness to ethical sourcing and supply chains.

“And they are taking action. According to global research by Deloitte and Forbes Insights, they increasingly care about their impact, with one in four ranking a positive societal impact as the most important success measure in evaluating annual performance, notably higher than pure financial performance metrics.”

Vanessa explained that the return on societal impact investment is multifaceted. “Operating with societal purpose is becoming a talent imperative for businesses,” she said. “People are keen to work for socially responsible companies. Engaged and committed employees can lower the costs of attracting and retaining talent, and are generally more creative and more productive.”

Operating with societal purpose is becoming a talent imperative for businesses...People are keen to work for socially responsible companies.

Vanessa Matthijssen

Deloitte Australia National Consumer Product Leader

Helping clients improve business practices

Deloitte is dedicated to helping our clients improve their business practices to become more socially responsible and ethically aware, and to meet community expectations.

As Australia’s leading remediation practice, we helped restore millions of dollars to financial services consumers in FY19. We are also Australia’s leading practice in Conduct. In FY19, we restored lost wages and employee entitlements for many Australians in a number of high-profile wage cases and workplace disputes

A key feature of our work involved responding to and implementing changes that resulted from the Financial Services Royal Commission, to bring community confidence and trust into this vital economic sector.

Delivering these services requires a team of dedicated social responsibility, ethics and business experts. A number of market leaders joined Deloitte in FY19, including Professor Deen Sanders OAM, Natalie James and Victoria Whitaker.

In a thought leadership piece published in March 2019, Michael Williams, Partner and Deloitte Financial Services Human Capital Leader, said: “A key observation in the Royal Commission’s final report into misconduct in banking, superannuation and financial services is the connection between culture, conduct and reward.

"The reality is that a strong and ethical culture not only prevents misconduct – it enables the organisation to thrive. Such a culture requires a clear and consistent tone at every level. It builds capability in good decision making, and provides the whole organisation with the courage and responsibility to speak up and challenge."

Michael Williams

Deloitte Australia Partner and Deloitte Financial Services Human Capital Leader